With our last production line we found that some customers were unable to access the browser application for their units, getting 404 errors for the maintenance and setup pages, and a blank screen for the main page. (Note: this is different than a unit with a serial number starting with a B--in that case it's just an issue of the firmware being old.)
It seemed that with these units the firmware flash was truncated to not include the proper pages. We've added a simple installation application to our website that you can use on a Mac or Windows PC to help you update the unit and resolve the browser issue, and even move the unit to your home network if you'd like. Even for our Android customers who aren't having a browser issue, this may prove to be a useful and easier way for you to change the network settings of your unit.
If you're having the browser App issue, just follow the steps and when you get to the page where "Update" is an option, update your RedEye again. After that you should be able to access the unit properly. Feel free to go through the networking steps, too, if you'd like.
As always if you have any questions, please let us know via the forums, an email to email@example.com, or a phone call at 617-299-2000, option 1.
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