- You must be using a computer with wireless networking capabilities and connecting to the RedEye AdHoc network.
- When connecting to the RedEye network, the process may take some time (a minute or two sometimes). Be sure that your computer confirms the connection before attempting to open the RedEye browser application.
- We highly suggest Firefox, Chrome, or Safari (Mac) over IE for accessing our browser application. Though, IE 8 and IE 9 will both work, the experience is better on the other browsers.
- The URL containing the RedEye serial number only works if your computer has Apple's Bonjour discovery service installed. So, you're fine if you have a Mac. If you have a PC, there are a couple of options:
- If you have iTunes installed, that includes Bonjour.
- Make sure that your URL is correct. If your RedEye serial number is B0103-68101, then the URL should be http://Redeye_B0103-68101.local/. If you want to go straight to the page that allows you to switch your RedEye over to your home wireless network, you can use
I don't want to create another thread and my problem is similar.
As soon as I bought my RedEye device I tried to connect it to ad hoc network I created with Windows 7 tools. I used ad hoc creator which made me direct ad hoc communication waiting for devices. I plugged RedEye, waited over 5 minutes (blue LED went out) for connection with the unit. Unfortunately there was no connection. After half an hour I pushed the button at the top of the unit to get factory settings and repeated above mentioned procedure once more. Without success. It seems that the device cannot transmit any WiFi signal.
My device serial number begins F0101. I used Windows 7 to create ad hoc communication, my home network is standard 2,4GHz WiFi. PC is equipped with standars WiFi card (2,4GHz).
I want to use RedEye to remote my equipment via PC, I don't have Apple iPhone or iPad.
I guess I didn't make ad hoc communication in proper way. What should I do to make ad hoc communication using PC Windows 7? Perhaps my device is out of order and I need to replace it with new one?
I think perhaps you are doing things backwards. The RedEye actually creates its own adHoc network. All you need to do is:
- Plug the RedEye in.
- Wait for a minute or two for it to finish booting. As you noted, the blue light should turn off.
- Use your network settings in Windows 7 to connect to the RedEye's adHoc network. It will be called "RedEye" and doesn't require a password.
- Wait for a little bit until Windows 7 confirms that it is connected to the network. Windows may give you a warning that you don't have a connection to the internet, but this is OK. You are just connected directly to the RedEye at this point.
After that, you can follow the instructions above to connect to the RedEye with your browser and switch it over to your home wireless network. The key to connecting to the RedEye in your browser for initial setup is that you really need Bonjour running on your PC (iTunes or Bonjour Print Services for Windows installed). Once you've moved the RedEye to your home network, you can find it directly using its IP address and skip Bonjour if you like.
You should be able to do everything with just a laptop, but if it's possible for you to borrow an iOS device, that would be helpful. It would at least tell us whether the issue is that the RedEye is not creating its ad hoc network or if it's just that you cannot see it with your PCs for some reason.
When you did the network reset, did the blue light blink 5 times, stay on for a while, and then turn off? If it did, the ad hoc network should have been visible by the time the light went off.
The RedEye uses 802.11g, so this should be compatible with your laptop wireless card. How about if we try adding the network manually to your laptop. It sounds like you have a Windows 7 laptop available. You can try the following.
- Go to "Start/All Programs/Accessories".
- Right click on "Command Prompt" and select "Run as administrator".
- Approve any pop-up that Windows displays.
- Type the following into the command prompt and press enter:
If you still cannot find the network, we may need to replace your RedEye. You mentioned that you might be able to borrow an iOS device. It would be very useful to know if that could see the adhoc network. Computers are just a little tougher because there are so many ways they can be configured.
Please make sure that you don't have any 2.4GHz cordless phones, baby monitors, etc. active. These can cause wireless interference that may prevent the ad hoc network from appearing. Please also make sure that your RedEye is not sitting on top of or right next to a wireless router or access point.
If you have any 2.4GHz plugs that emit Wi-Fi signals (popular in Brazil--I'm unsure where you are), please make sure these are unplugged. We've had customers experience this issue because of those devices, as well.
If you're still unable to find the RedEye network on an iOS device or a computer, please forward a copy of your receipt or email order confirmation to firstname.lastname@example.org and reference this thread and we'll see if we can replace it for you.
First of all I tried the procedure given by Craig and the filter was added without problem.
I started RedEye, waited required time and still nothing appeared in laptop's Wi-Fi connections window.
I try to use the unit in Poland, Europe. I knew about wireless interferences and kept RedEye far away from router as well as the other transmitters (mobiles, cordless phones, etc.). I even turned them off to avoid these issues. I left laptop and RedEye only. No success.
It seems that RedEye does not transmit anything.
This afternoon I checked it with iPhone. And again I can't find RedEye ad hoc network.
It finally confirms that the unit transmitter is dead.
I bought this device in "Bajtel" Shop, Warsaw, so, I'm going to send them this unit back.
Probably they will contact you.
Well, thanks a lot for your help, I hope to use your knowledge again as soon as I get new device.
Sorry we couldn't get this one working for you. It's rare that we have a device that fails, but it does happen. Thank you for working with us to try and fix it. Please let us know if you have any issues exchanging it or troubles with the replacement.
The RedEye mini uses the 3.5mm jack on your phone to send the IR signals to your home theater devices (i.e. your TV, cable box, etc). Since the RedEye mini doesn't have it's own power source, it must use the signal sent through the 3.5mm jack for power. There are several hundred Android devices, each with different hardware. Not all Android devices are capable to outputting enough signal through the 3.5mm jack to power the RedEye mini, and thus the RedEye mini is not compatible with any Android device as of now.
Since the RedEye mini connects directly to your iOS device (iPod touch, iPhone or iPad), it does not have a wifi chip and thus there is no RedEye network.
In summary, you cannot use the RedEye mini with your Android device. Hope this clears things up.
I also cannot connect to the redeye adhoc network. I can see the RedEye appear, connect to it using Win 7 PC, it shows up as public network after some time. When pasting the url into Chrome nothing happens. looks like it is not able to reach it. (installed iTunes to get bonjour). Nothing helps, sometimes the redeye ssid disappears and i need to power it off-on again.....what am i missing????
Your RedEye is running old firmware that is no longer compatible with our current systems. If you could please send an email to email@example.com and mention this problem, we will send you the files and the instructions to get it updated to the latest firmware. These files are too large to post on this forum.
OK..followed the steps and was able to connect to the setup pages and restart with the installation for my Android devices. next step was to update the software to the latest. Part1 uploaded OK, Part 2 gave an error and aborted, blue light on and i think i have a plastic brick now....how can i reset it???
I assume you are connected to the browser application using a computer on the ad-hoc network if you're an Android user. When uploading the upgrade files, the RedEye doesn't really do much until the final file is complete. I believe that the error message you are seeing is due to the fact that the old version of the browser application had a timeout feature for the file upload process (I think it was at either 30 or 60 seconds). Our upload files used to be smaller. Even if the browser times out, the file still makes it to the RedEye, but the browser has stopped waiting for the response to let it know the RedEye is ready for the next file. I would just continue uploading files and wait at least 2 minutes between each one. Apologies for the inconvenience, but these are things that we've resolved over the last couple of years (we put out a new release just about every month). Once you get to the latest firmware, you won't have to worry about any of this.
If you unlplug the RedEye (from the RedEye not the wall), let it sit for at least a minute, plug it back in, and wait about 2 minutes, you should see the blue light turn on while it's booting and eventually turn off and stay off. At that point, you should be able to connect and upload the files.
Pulling the plug out of the RedEye is better than pulling the plug out of the wall because the plug at the wall is higher voltage. It can cause an electrical surge that could damage the RedEye. This is true of any device with a transformer at the end of the power cord.
If the blue light is permanently on, this typically indicates that the RedEye software is "stuck". The only way to fix it is for us to re-flash the chip inside. One of our full-time support folks will respond tomorrow during regular business hours and help figure out how best to replace the unit for you.
Apologies for the inconvenience. There are still a few of these units with old firmware on them that can be a bit of a pain to deal with. The hardware is fine. It's just that we've moved-on with the software. They're fine if you've upgraded all along but to jump directly from something like our 3rd release to our 25th is tricky.
If your RedEye is not resetting properly, please try this reset procedure:
1) Unplug the unit from the place where it connects to the back of the unit (not from the wall) 2) Leave the unit unplugged for 3 full minutes to cycle the Wi-Fi chip
3) Plug the unit back in 4) Wait until the blue lights have turned off and remain off before proceeding any further.
5) If the blue lights are off, and only if they are off, press and hold the reset button until the unit blinks a few times, then let go.
resetting if the status light is on does not seem to work properly.
That is why I am having you try this method. If it resets properly it
should reboot to the RedEye network.
If you're not able to see the blue light of the unit ever turn off or reset the unit, please forward a copy of your purchase information/email order confirmation to firstname.lastname@example.org with a reference to this thread.