Has anyone gotten the Android client to work well? I am having a number of problems where the client is just not reliable to use. Sometimes it works with good response time for a while and then if you leave it for a while it either loses connectivity completely and can't display any rooms, or it gives a click response but nothing happens.
It appears to be that a network request has been made with a timeout of about 30 seconds; after the timeout the command is reissued. I have seen the behavior where I click a button, get the click response, nothing happens, I click some other button a few seconds later which works, and then 20 seconds later the first clicked command finally happens.
The other failing scenario is I activate the device the the Redeye app switches to the activity screen and says "Select a room first". If you go to the room screen, no rooms are listed. It stays in this state either a long time or forever. If I switch to the browser app and display a web page, then switch back to the Redeye app, the room suddenly appears and all is well again.
I see this behavior on multiple devices including a Jazz C725 tablet, Kindle Fire, and Droid X.
Unfortunately, until this problem is solved I really can't use the Redeye.
I took the advice of another forum entry and established a fixed IP address and set the connection from the app via IP address. This did greatly improve responsiveness and reliability, but the problems noted still occur every hour more or less.
Any advice on solving or diagnosing greatly appreciated.
I have been using the Redeye now on both my kindle fire and on my Galaxy s II with out those issues. A few things I can think of, I would not set a static IP in the Redeye, I found it works better if you reserve the IP for the Redeye in your router settings. I would make sure your Redeye is up to date and make sure you are using the latest release of the App. I would also install release patches for the Redeye. With in the App I would add a Redeye via serial number and IP, not to let the app scan for the Redeye. Also maker sure the Redeye is with in range of your wireless router.
Here are some settings you should check with your router: (I will not know where these are for your specific router)
***Please note, you'll want to change these settings while the unit is on the RedEye network, and after you've checked all these things you can try to move it to the home network once more****
1) Multicast services must be enabled. Bonjour is a multicast service so if this is not enabled RedEye likely will not join thenetwork. On Cisco routers this settings is called "filter multicast", where it should be unchecked (not filtered).
2) Router should connect manually (not automatically) via either channel 1, 6, or 11 for the least interference. RedEye uses channel 1 by default, so you might try that.
3) AP Client isolation/access point isolation must be disabled (if that's a setting anywhere in your router)
4) When in doubt, a firmware update is always a good idea if it is not updated (especially because the App uses the most recent version of Bonjour).
5) Are you using any wireless extenders? If so, try disabling those before moving the RedEye to the home network to ensure it pulls the correct IP from the correct SSID.
6) Are you sure you are using the correct password? If the router has any alternate passkeys, you might try those, as well.
7) Make sure the router is set to allow for b/g devices as well as N, as RedEye is a b/g device.
8) If the router is a dual-band router that broadcasts both a 2.4GHz SSID and a 5GHz SSID, the RedEye will not join the 5GHz SSID because it is not an N device. If both of these bands have the same SSID, you'll need to change one of them so that they can be distinguished from one another. When moving the RedEye to the home network, be sure to only join the 2.4GHznetwork.
9) If this still does not solve the issue, please reserve an IP address for the RedEye's MAC address (which is printed on the bottom of the unit) in your router's settings. After you've done this, reboot the RedEye to the RedEye network again. Then, go to setup, select "Find RedEye by IP Address," and enter in the IP address you reserved as well as the RedEye's serial number (including the hyphen and the letter). Save this, and then move the RedEye to your home network once more. Then you can change your iPad's network to your home network. After doing that, when you open the App, can you see your room?
Leave a comment on Jimmy's reply
Change topic type
Link this topic
Provide the permalink of a topic that is related to this topic